SENSEMAX PRIVACY POLICY

Your privacy is very important to us. Therefore, we have developed this policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information.

This Privacy Policy applies to the personal information we collect and use on the SenseMax website at www.sensemax.net (“site”).

Disclaimer: Select SenseMax products may be paired with third-party applications that you can install on your mobile device. The privacy and data practices related to these applications are set out in an app privacy notice available on the app and on the provider’s website. SenseMax is not responsible for the accuracy of any information provided by third parties or third party policies or practices.

The following outlines our privacy policy:

Information You Provide

We collect and use personal information on the SenseMax website for the purposes identified below.

  • Product Registration and Warranty Requests

    You may choose to register your SenseMax product on the SenseMax website for the purposes of simplifying any future warranty claims associated with your SenseMax product. To register a product, we collect your name, email address, province/state, city, product type, serial number, location of purchase, date of purchase, and the name of the retailer where you purchased the product.

    You may also submit a warranty request for product replacement on the SenseMax website in the event that your product fails to work due to a defect in workmanship or materials. To process your request, we ask for personal information including your name, email, phone number, residential address, product type, serial number, the retail location where you purchased your product, proof of purchase (i.e., an image of the receipt of purchase), reason for the warranty request, and any additional information you wish to provide. We use this information to process your request for warranty coverage.

  • Communications

    You can sign up on the SenseMax website to receive emails about promotions and information about SenseMax products and services. We collect your email address for the purposes of sending you these communications.
    You can opt out of receiving these communications by following the unsubscribe instructions included in each email message, or by contacting us.

  • Contests and Promotions

    When you enter a contest or participate in a promotion, we may collect your name, address, phone number and any additional information or content required for the contest or promotion, or that you otherwise provide. We use this information to administer the contest or promotion. As part of a contest or promotion, we may also share or otherwise publish the content you submit.

  • Contact Us

    When you contact us with a comment, question or complaint, you may be asked for information that identifies you such as your name, email address along with additional information we may need to help us promptly answer your question or respond to your request, comment or complaint. We may retain this information to assist you in the future and to improve our customer service. We also use personal information to establish and manage our relationship with you and provide quality service.

  • Information We Collect Automatically

    We and our third-party providers, including Google Analytics, collect, process, store and analyze information obtained from your browser or through the use of “cookies” or other tools that track, measure and analyze the behaviors and usage patterns of visitors to the site. We use this information to help us understand how visitors engage with the SenseMax website and to improve our visitors’ experience.

    A cookie is a tiny element of data that the site can send to your browser, which may then be stored on your computer or mobile device so we can recognize you when you return. We use cookies for analytics purposes as well as for certain features of the website such as the “find a store” function. You may set your web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from the SenseMax website, you may not be able to take advantage of all of the features of our website.

    You can obtain more information about cookies by visiting http://www.allaboutcookies.org. You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security.

    Sharing of Personal Information

    We do not sell or disclose personal information to third parties without your consent, except as set forth below or as required or permitted by law.

    Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. Our service providers will be given the information they need to perform their designated functions, and will not be authorized to use or disclose personal information for their own marketing or other purposes.

    We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable U.S. or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

    Safeguarding and Retention of Personal Information

    We will only retain personal information as long as necessary for the fulfillment of those purposes.

    We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

    We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

    Third Party Websites

    The site may contain links to other third party websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our service and go to another site. During this process, another entity may collect personal information from you.

    Your Rights

    We will make readily available to customers information about our policies and practices relating to the management of personal information.

    Updates to the Privacy Policy

    We may change this policy from time to time and if we do we’ll post any changes on this page. If you continue to use the site after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or get your consent as required by law.

    We welcome your questions and comments on this policy. If you have questions or concerns please contact customersupport@sensemax.net

    Account Security

    Your account and password registered with this app is confidential. We take reasonable physical, technical and managerial measures to protect user account and password information. Whenever possible, you should upgrade your account safety with safety protection measures provided by us.

    Disclaimer

    Should user information or privacy information be disclosed in any of the following circumstances, we will not be held liable:

    Your information has been submitted to competent departments as required by laws, regulations, governments or judicial authorities.

    Your information has been disclosed because you told your user password to other people or shared your registered account with other people or because of other behaviors on your own account.

    You trusted, loaned, requested a password or engaged with other network messages without verifying the other side’s identify.

    Information has been disclosed because of hacker attack, computer virus invasion or computer system crash. Unfortunately, the transmission of information via the Internet is not completely secure, but we take all reasonable physical, managerial and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to this Sense Lovers App or senselovers.com and you do so at your own risk.

    All information collected may be shared when necessary to comply with applicable law and / or to cooperate with law enforcement agencies and the courts / tribunals.

    Other use or disclosure of information resulted from force majeure events or any other causes except our subjective fault.

    A user’s IP address may be used to diagnose problems with the server and all other technical issues and to administer the app.

    Terms of Use

    Each user should carefully read each of the terms of use for the app. By registering, you unconditionally accept all of those terms. Some of those terms may also affect the right of this app to use information that it has gathered from users.

    Your Rights

    Subject to applicable law, you may have certain rights with respect to our processing of your personal information. You may have the right to request access to the information we hold about you, obtain confirmation as to whether or not information concerning you exists, be informed of the content and source of such information and check its accuracy. You may also have the right to correct, update, delete, block, cancel, or object to the use of, your information held by us.

    Updates to the Privacy Policy

    We may change this policy from time to time and if we do we’ll post any changes on this page. If you continue to use the App after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or get your consent as required by law.

    Contact Us

    We welcome your questions and comments on this policy. If you have questions or concerns please contact customersupport@sensemax.net.