App Support

SenseMax pleasure devices SenseTube and SenseBand connect to other Sense Ecosystem™ compatible components, such as third-party created apps and interactive content. Currently, compatible apps include Sense Player for iOS devices and Sense Lovers for Android.

For technical support when using a compatible app or content platform, please contact the provider directly

Sense Player – iOS Only

Disclaimer: Select SenseMax pleasure devices can be used with Sense Player; however, SenseMax is not responsible for the technical maintenance of the service. If you encounter any problems when using this service, please contact the provider directly.

For technical support, please contact Sense Lovers directly at customerservice@senseplayer.net .

Where can I download Sense Player?

Sense Player is available for free in the App Store. Sense Player is a media player app that can also control the vibration patterns of SenseTube.

Is Sense Player secure?

Sense Player takes your privacy seriously. Any data they store through the collection of email addresses, passwords, IP addresses, etc. is encrypted to help protect the privacy of their users.

Sense Player will never rent, sell, or trade users’ information. Any anonymous analytical data that gets collected will be used solely to improve features and the overall user experience of the app or for non-marketing purposes (such as internal business analysis or to compile statistical data).

For more information, please visit Sense Player’s Privacy Policy.

What information or data is Sense Player able to access on a user’s mobile device?

Sense Player will only have two levels of authority – Storage and Bluetooth access.

  • a Storage: When apps are stores on a mobile device, they occupy a certain space within the device’s available storage. Some apps have the ability to access other apps and data (for example, Instagram may request access to your Photos or Twitter). However, Sense Player does not have the authority to check or scan other parts of the storage area, and therefore will not be able to access, cause harm or influence any other data stored on a user’s mobile device.
  • b Bluetooth: Bluetooth offers several security modes and in almost all cases, Bluetooth users have to establish a device as a “trusted device” before it can exchange data. That’s the case with Sense Player. Users will have to first make their mobile device discoverable by enabling Bluetooth. They will then be prompted to identify which external device they would like to connect and therefore will have to make a conscious decision to connect the external of their choosing to the app. With these measures enabled on the user’s phone, app and external device, unauthorized access is unlikely
  • Note: A user can also simply switch their Bluetooth mode to “non-discoverable” and avoid connecting with other Bluetooth devices entirely. If a user makes use of the Bluetooth network primarily for synching devices at home, this might be a good way to avoid any chance of a security breach while in public

    Which mobile devices are supported and how do I know if mine is compatible?

    Sense Player is compatible with iPhone 6 and higher, running iOS 10.0 or newer. It is recommended to have 3GB of memory.

    How does my smartphone connect to an external masturbator or similar device?

    Compatible SenseMax products connect to your phone using a Bluetooth connection.

    Are there any size requirements for my phone?

    If using a Sense VR headset, a mobile device with a screen size between 5-5.7 inches is recommended (i.e. iPhone 6, the Galaxy Note). The bigger the screen, the better the experience – whether you use VR or not.

    Will Sense Player work without WiFi or cellular service?

    Sense Player requires an active WiFi or a cellular data connection. Keep in mind that video connection will use more data.

    What products does Sense Player work with?

    Sense Player works with SenseTube (a vibrating masturbator with VR capability) and SenseBand (an interactive wristband for self-pleasure). For an immersive experience in virtual reality, Sense Player has been optimized for the Sense VR headset.

    Why are there two play modes to watch videos?

    “VR Play” mode is suitable for users with a VR headset. It allows you to have an immersive VR experience. When viewing videos in “VR Play” mode, a line will appear on the screen of your mobile phone. You should then place your mobile phone into the headset and adjust your device so that it’s lined up with the mark on the headset.

    “Play” mode is suitable for mobile phone users who do not want to have the VR experience or who do not own a VR headset. In “Play” mode, a user can still enjoy the entire experience of the video, including interacting with the video characters / performers by using external devices like a masturbator.

    Can I interact with the videos without virtual reality (VR)?

    Absolutely! Just select “Play Mode” when selecting a video. Your SenseTube or SenseBand will still be able to sync and interact with the video. And note, your SenseTube is designed to also be used on its own.

    How close does my phone need to be to pair Sense Player with my SenseMax product?

    Your phone and SenseTube or SenseBand need to be within 15 meters of each other. For best results, we recommend your phone is within 5 meters of your pleasure device.

    Can I play the videos without syncing my products?

    No, you must first sync a SenseMax Bluetooth-enabled product to be able to watch and interact with the videos.

    Can I pair with more than one product?

    You can only pair with one SenseMax product at a time. If you want to connect your SenseMax product, you must first disconnect from your current device in My Device in the Setting Menu. You will then be able to connect to the new SenseMax product.

    If I log into my account from another device, will all my downloaded videos be available on the new device?

    Sorry, but you will need to re-download the videos as they are stored on your device and not in the cloud.

    How do I change my language preference?

    Right now, English is the only language. French, Spanish, Japanese, German and Chinese will be available in the future

    Sense Lovers – Android Only

    Disclaimer: Select SenseMax pleasure devices can be used with Sense Player; however, SenseMax is not responsible for the technical maintenance of the service. If you encounter any problems when using this service, please contact the provider directly.

    For technical support, please contact Sense Lovers directly at customerservice@senselovers.com .

    Where can I download Sense Lovers?

    Sense Lovers is available for download on Aptoide , a secure third-party app store for Android devices.

    Why is Sense Lovers not available for download from the Google Play Store?

    Due to the nature of the content on the app, Sense Lovers is not able to be listed in the Google Play Store. Until Google reconsiders its attitudes towards adult entertainment, Sense Lovers will be made available for download through Aptoide, a secure third-party app store for Android.

    Is Sense Lovers secure?

    Sense Player takes your privacy seriously. Any data they store through the collection of email addresses, passwords, IP addresses, etc. is encrypted to help protect the privacy of their users. Additionally, a gesture password option is included for users to allow them to have a second-layer of security when accessing the app.

    Sense Lovers will never rent, sell, or trade users’ information. Any anonymous analytical data that gets collected will be used solely to improve features and the overall user experience of the app or for non-marketing purposes (such as internal business analysis or to compile statistical data).

    For more information, please visit Sense Lovers’ Privacy Policy

    What information or data is Sense Lovers able to access on a user’s mobile device?

    As Sense Lovers is not available through Google Play, there are inherent features in a user’s device that will limit its app’s access. That said, Sense Lovers will only have two levels of authority – Storage and Bluetooth access

  • c Storage: When apps are stores on a mobile device, they occupy a certain space within the device’s available storage. Some apps have the ability to access other apps and data (for example, Instagram may request access to your Photos or Twitter). However, Sense Lovers does not have the authority to check or scan other parts of the storage area, and therefore will not be able to access, cause harm or influence any other data stored on a user’s mobile device.
  • d Bluetooth: Bluetooth offers several security modes and in almost all cases, Bluetooth users have to establish a device as a “trusted device” before it can exchange data. That’s the case with Sense Lovers. Users will have to first make their mobile device discoverable by enabling Bluetooth. They will then be prompted to identify which external device they would like to connect and therefore will have to make a conscious decision to connect the external of their choosing to the app. With these measures enabled on the user’s phone, app and external device, unauthorized access is unlikely.
  • Note: A user can also simply switch their Bluetooth mode to “non-discoverable” and avoid connecting with other Bluetooth devices entirely. If a user makes use of the Bluetooth network primarily for synching devices at home, this might be a good way to avoid any chance of a security breach while in public

    Which mobile devices are supported and how do I know if mine is compatible?

    Sense Lovers is compatible with Bluetooth 4.0 products running Android 5.0 or newer. It is recommended to have 3GB of memory.

    Sense Lovers performs best on the following Android devices:

    • Samsung: Galaxy S7 Edge, Galaxy S7, Galaxy S6 Edge, Galaxy S6 Edge+, Galaxy S6, Galaxy Note 5, Galaxy Note 7.
    • Motorola: Z, X Style, Droid Turbo 2
    • LG: G5, V20
    • HTC: U Ultra, 10, 10 Evo
    • Additional compatible devices include

    • Samsung: Galaxy A9 Pro, Galaxy C9 Pro
    • Motorola: Z Play, X Play, Z Force, G Turbo Edition
    • LG: G4, V10, Nexus 5X
    • HTC: One M9, One M9+

    How does my smartphone connect to an external masturbator or similar device?

    Compatible SenseMax products connect to your device using a Bluetooth connection.

    Are there any size requirements for my phone?

    If using a Sense VR headset, a mobile device with a screen size between 5-5.7 inches is recommended (i.e. iPhone 6, the Galaxy Note). The bigger the screen, the better the experience – whether you use VR or not.

    Will the app work without WiFi or cellular service?

    Sense Player requires an active WiFi or a cellular data connection. Keep in mind that video connection will use more data.

    What products does Sense Lovers work with?

    Sense Lovers works with SenseTube (a vibrating masturbator with VR capability) and SenseBand (an interactive wristband for self-pleasure). For an immersive experience in virtual reality, Sense Player has been optimized for the Sense VR headset.

    Why are there two play modes to watch videos?

    “VR Play” mode is suitable for users with a VR headset. It allows you to have an immersive VR experience. When viewing videos in “VR Play” mode, a line will appear on the screen of your mobile phone. You should then place your mobile phone into the headset and adjust your device so that it’s lined up with the mark on the headset.

    “Play” mode is suitable for mobile phone users who do not want to have the VR experience or who do not own a VR headset. In “Play” mode, a user can still enjoy the entire experience of the video, including interacting with the video characters / performers by using external devices like a masturbator.

    Can I interact with the videos without virtual reality (VR)?

    Absolutely! Just select “Play Mode” when selecting a video. Your SenseTube or SenseBand will still be able to sync and interact with the video. And note, your SenseTube is designed to also be used on its own.

    How close does my phone need to be to pair Sense Lovers with my SenseMax product?

    Your phone and SenseTube or SenseBand need to be within 15 meters of each other. For best results, we recommend your phone is within 5 meters of your pleasure device.

    Can I play the videos without syncing my products?

    No, you must first sync a SenseMax Bluetooth-enabled product to be able to watch and interact with the videos.

    Can I pair with more than one product?

    You can only pair with one SenseMax product at a time. If you want to connect your SenseMax product, you must first disconnect from your current device by choosing “My Device” under “Me”. You will then be able to connect to the new SenseMax product.

    If I log into my account from another device, will all my downloaded videos be available on the new device?

    Sorry, but you will need to re-download the videos as they are stored on your device and not in the cloud.

    How do I change my language preference?

    Right now, English is the only language. French, Spanish, Japanese, German and Chinese will be available in the future.

    What is a gesture password?

    Sense Lovers has created an additional level of security for you. If you set a gesture password, you must enter it every time you log into the Sense Lovers app.

    How do I set up and modify the gesture password?

    You can find this option under: Me – Setting – Gesture Password.

    How do I log out from my account?

    In the app, go to Me – Setting – Log out.

    Troubleshooting

    I downloaded and installed a Sense Ecosystem™ compatible app, why can’t I play a video?

    To play a video, you must:

  • a Become a registered user of the app
  • b Own a SenseTube or SenseBand to connect to the app
  • c Make sure your mobile phone’s Bluetooth is turned on and your external device is in standby mode so that they can sync through the app
  • I’ve tried several times and I’m still not able to pair my SenseTube (or similar device) with the app, help!

    Unfortunately, the Bluetooth version on your mobile device might not be a compatible version. A mobile device with at least Bluetooth 4.0 is needed to pair the app with SenseTube or SenseBand.